What we are

The command center for independent repair shops.

Service Wrench replaces the whiteboard, paper ROs, spreadsheet, and phone tag with one fast workspace — from check-in to keys-out.

Every function

The map of the shop.

Twenty screens. Details are below — this is just the inventory.

Front counter
  • Dashboard
  • Repair orders
  • Appointments
  • Notifications
The job
  • Inspections
  • Estimates & approvals
  • Tech workspace
  • Time tracking
People & parts
  • Customers
  • Vehicles
  • MaintenancePro
  • Parts
  • Purchasing
  • Counter sales
Money & ops
  • Invoices
  • RentalsPro
  • Spreadsheets
  • Performance
  • Support chat
  • Settings & team

Inside the app

Real screens from a live shop.

Repair orders, estimates, inspections, maintenance, and rentals — the same UI your team uses every day. Tap any screen to expand.

Repair order

Estimate

Inspection

Maintenance

Rentals

01 · Front counter

Read the whole shop in ten seconds.

The dashboard and workflow board are the same story: every car, every status, no hallway census. Check-in drops a repair order on the board. Writers, techs, and the owner look at one queue.

  • Live columns from checked-in through ready for pickup
  • Appointments show up before the car does
  • Payment status on the last column so keys don’t walk unpaid
  • Notifications when a job moves — without a group text

02 · The job file

One repair order. Inspection, estimate, approval, work.

The RO is the document the shop actually works from — not a paper jacket that gets lost on the toolbox. Digital multi-point inspections with photos become the estimate. The customer gets a link, taps approve, and the board moves.

  • Photo findings with urgent vs recommended so the estimate is honest
  • Branded inspection PDFs they can forward to a spouse
  • Printable tech work orders for the bay
  • One approval link — you see it the second they tap yes

03 · Technicians

The bay gets its own workspace.

My Work isn’t a dumbed-down office screen. Techs see assigned jobs, punch the RO, run the inspection, and clock the day. Advisors see actual vs billed while the car is still in the air.

  • Punch in/out per job — not a paper time card at 5:01
  • Day clock so you know who’s on the floor
  • Inspection and notes captured where the work happens
  • Hours stop being a rumor at month-end

04 · Customers & vehicles

History that follows the car, not the writer’s memory.

Customer files, vehicles, and job history live together. Next visit starts with the VIN you already have — not a blank intake. Pro shops can hang maintenance reminders on the vehicle so 5,000-mile service isn’t a hope.

  • Customer record with every RO and invoice attached
  • Vehicle file: VIN, plates, unit, and past work
  • Maintenance due dates and follow-ups (Pro+)
  • No more “we did brakes last year, right?”

05 · Inventory

Parts, POs, and the counter — one shelf.

Inventory isn’t a side spreadsheet. Catalog parts drop onto estimates with your markup. Purchase orders receive onto the shelf. Walk-up counter sales move the same stock without opening a fake RO. Spreadsheets still exist for the lists only you understand — inside the portal.

  • On-hand qty and markup you set, not guess
  • Purchase orders: send, receive, stock updates
  • Counter sales for the “I just need a cabin filter” ticket
  • Shop spreadsheets when a table is still the right tool

06 · Collect

Invoice in one click. Keys stay until it’s paid.

Approved work becomes the invoice. Ready for Pickup shows paid or not so the counter isn’t guessing when someone walks up. Approvals happen on the phone in the waiting area — not after three voicemails.

  • Estimate approval from a phone, under a minute
  • Invoice from the same lines you already built
  • Paid / unpaid on the pickup card
  • The last ten feet of the job, actually closed

07 · Owner tools

Rentals, reports, team, and a human when you get stuck.

Pro adds equipment and trailer rentals so those dollars aren’t on a clipboard. Performance is labor and sales you can act on this week. Settings covers roles, seats, branding, and billing. Support chat is in the app — with email when we reply.

  • Trailer and equipment rentals with due-back (Pro+)
  • Performance: efficiency and what’s actually selling
  • Team invites, permissions, shop logo, billing
  • Live support plus email so a reply doesn’t vanish

Service advisor

Board, appointments, estimates, approvals, invoices, and the counter. The day runs from one login.

Technician

My Work, inspections, punches, and printable work orders. Less walking to the desk to ask what’s next.

Owner

Performance, parts truth, rentals, team seats, and billing. You can leave the shop and still know.

Request a demo

Tell us about your shop — we'll follow up to walk through Service Wrench live.